Terms & Cancellation Policy

Effective date: July 19, 2026

These are the working terms for cleaning services from Fresh Start by Brooke. They’re written in plain English on purpose. If anything is unclear, just ask.

Quotes and pricing

Prices on this site are starting points. Your exact price is confirmed with you before anything is scheduled, based on your home’s size, condition, and the services you request. Once we agree on a price, that’s the price. If you add services on the day of the cleaning, we’ll agree on any change before I do the extra work.

Deposits

A $50 deposit holds your appointment date. It isn’t an extra fee: it’s applied to the cost of your cleaning. Your appointment isn’t confirmed until the deposit is received.

Rescheduling and cancellation

Plans change, and that’s fine. Give me at least 48 hours notice and we’ll move your appointment to a new date with your deposit intact. With less than 48 hours notice, the deposit may be kept, because it’s rarely possible to fill the spot that late. If I ever need to reschedule on you, you’ll get as much notice as I can give and your deposit carries over, always.

Payment

Payment is due when the cleaning is complete. I accept cash, check, Venmo, and PayPal. Returned checks may incur a bank fee.

Getting into your home

You can be home during the cleaning or give me entry instructions, whichever you prefer. Door codes and keys are kept confidential and used only to do the job. If I arrive at a scheduled appointment and can’t get in, I’ll call and text right away; if we can’t sort it out, it’s treated as a late cancellation.

If something’s not right

Tell me within 24 hours and I’ll come back and make it right at no charge. I’d much rather fix it than have you quietly unhappy.

Damage

I treat your home with real care. If something is ever damaged during a cleaning, I’ll tell you myself, right away, and we’ll work out a fair resolution together.

Safety

I may decline or stop work that isn’t safe, such as biohazards, aggressive animals, or unstable surfaces. If that ever comes up, we’ll talk it through first.

Recurring service

Recurring clients keep a standing spot on my calendar. If a recurring price ever needs to change, you’ll get at least 30 days notice, no surprises.

These terms are governed by the laws of the State of Washington.